Terms and conditions

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All quotes are generated by The Moving Hub, a brand subsidiary of The Move Home Group Ltd. The Moving Hub works with companies to provide instant conveyancing quotes. Each quote is generated based on the information provided by you.

For accurate results, please ensure you have given the right information to calculate your conveyancing or survey quote. If any information is not correct, the quote may be void. All quotes are fixed for a straightforward conveyancing transaction and valid for 20 days from the time the quote was generated. Quotes are strictly valid for properties based in England and Wales.

Payment flow / Refund & Cancellation Policy / Delivery Policy

The Moving Hub and its partner companies will require a file opening setup fee to start your transaction. We will start working on your instruction instantly and part of your file opening fee and any other disbursements spent on your behalf will not be refundable, so The Moving Hub reserves the right to retain the admin charge of £55, which is part of your quoted legal or survey fee, should you cancel the transaction within the first 14 days, plus any disbursements spent, this amounts to the cost of setting up your file. If you do decide to cancel your instruction within 14 days, you will be entitled to your full file opening fee minus our admin charge and any disbursements paid out as set out below. Cancellations after 14 days will not qualify for any refund.

With our file opening fee, we will perform and purchase your AML (Anti Money Laundering Checks), purchase your homebuyer’s protection insurance (should you need it), calculate your financial statements for completion on behalf of your conveyancers, along with setting up your files on our platform. This will all then be transferred over to your conveyancer. This work is carried out immediately and charged for immediately, and forms part of the admin charge. All our charges are part of your quoted legal fees and are not charged as an extra on your quote.

We will also get everything set up to be able to send you a biometric identification check. This work will result in a link being emailed to you. Once this link is sent the cost for this work has been accounted for and it is the responsibility of the client to carry out the document(s) upload and the facial profile upload that the biometric link requires. These disbursements, that have a cost to us, will not cost you any more money but will come out of your file opening fee and along with our £55 legal file set up and completion statement preparation fee cannot be refunded.

The balance of your fees are for your conveyancer who may require some monies on account for searches or other disbursements. You will not be required to pay us any further money. If you are purchasing a property your quote will include a local authority search, however some lenders and conveyancers do recommend further searches. Details are within your quotation and your instruction email. We work alongside your conveyancer to provide the provision of qualifying for these searches as part of our financial intermediary services. These services do not attract VAT The cost for a basic full search pack is £319 (this includes the services at the vat free amount). Please note that payments for searches are non-refundable.

Privacy Policy – We do not store credit card details nor do we share financial details with any third parties


All solicitors introduced by The Moving Hub and/or its partner companies are regulated by the Solicitor Regulatory Authority (SRA) or the Council for Licensed Conveyancers (CLC). You will automatically be opted into the buyer protection policy unless stated otherwise. This is listed as a disbursement and the cost will be required up-front to take immediate effect. Buyer Protection Insurance gives you additional protection for any loss in fees incurred with your survey and valuation, conveyancing and mortgage and arrangement fees should your property fall through no fault of your own. Buyer Protection Insurance will also cover you in the result of a gazumping situation. You accept that you may also be called by our partner companies to help with your conveyancing journey.

Data Protection

We do not store credit card details nor do we share financial details with any third parties. We do share with some partner companies some data from time to time for the process of assisting with the development of related products.

To find out more information about how we and our third-party partners who assist us in developing the platform, ordering your searches, producing your IDV checks, organising your online payments, offering you a free will, evaluating your potential mortgage or insurance saving, and insuring you against being gazumped, use your data, please click here.

What is expected of you

The Moving Hub have forged partnerships with survey, removals and home insurance companies across England and Wales. If you prefer not to be contacted, please notify us.

We reserve the right to cease the case of any client at any stage during their transaction if any of our staff or the staff of the recommended solicitors or surveyors firm experience any rudeness or threatening behaviour from our clients. A refund or part refund will be offered, the amount of refund will be determined by the company and based upon the amount of work carried out.

You will have to pay your solicitor or surveyor for any disbursement costs incurred on your behalf should the property fall through. However if your property does fall through your legal fee will be covered by our ‘no move no fee protection policy. This ensures that in the event of your transaction falling through whether it is your fault or not, you will not have to pay another file opening setup fee and instead the same fee is used on any future conveyancing or survey transaction with the same solicitor or surveyor.